Hello and welcome to my FAQ page! I thought I’d start off by sharing a bit more about the product creation process.
All of the products in my shop are print versions of original artwork. I paint or draw every design you see on this website, and then I scan and digitize the art in either Adobe Photoshop or Illustrator. I then create digital print files for use on each product.
Through careful selection I chose vendors who value the printing process and value maintaining the integrity of artists’ work. Currently, I do not maintain stock. Each item is printed and/or sewn by hand. My stationery is printed by a small, family-owned business. My wall art and pillows are printed by a larger company that has a family-owned feel to it.
Below you’ll find answers to common shop questions. I hope they help to clarify any concerns you might have, but if not, please email me directly, and I will reply as promptly as possible.
How are your pillows printed?
I partner with a vendor that uses dye sublimation to print my paintings onto polyester fabric using archival inks. Using this method, the inks are infused into the fabric, which reduces the possibility for fading, cracking, or peeling. This process makes the dye as near-permanent as possible.
Covers have a zippered closure and can be removed and washed.
Are inserts included with the pillows?
This is your choice. When ordering pillows, you can choose the with or without insert option.
What kind of paper is used for your watercolor prints?
All watercolor paintings are printed with archival inks on premium white cotton paper.
How are your note cards printed?
Note cards are printed on textured 118lb stock brilliant white cotton paper. Its coordinating envelope is premium textured brilliant white cotton.
Is faux cork material used on the coasters?
Not at all! 100% natural cork us used as the supportive backing for my coasters.
Order Processing FAQ’s
What forms of payment do you accept?
Currently all payments are processed through PayPal. If you don’t have a PayPal account, you can still seamlessly make payment with your credit card through the PayPal gateway.
Payments are secure, and we do not store your credit card information on this website.
When can I download my digital purchase?
Digital downloads are made available within 24 hours or less of successful payment processing.
How are orders packaged?
All orders are carefully packaged in protective sleeves with supportive backing, in protective boxes, or rolled in firm tubes. All art prints are lovingly rolled and secured in a protective tube.
When will my order be shipped?
All items are made to order and thus may require additional processing time. It takes 3-5 business days to make items and prepare them for shipping.
You’ll receive an email, and if applicable, a tracking number, once your order has been shipped.
Please see shipping speeds below.
How long does shipping take?
Shipping speeds range from:
- 3-8 business days to addresses in the United States
- 5-10 business days to addresses in Canada
- 10-20 business days to addresses everywhere else around the globe.
These speeds are approximate and orders typically arrive sooner than expected.
Expedited shipping options are available. Please contact me directly with your preferences.
Please note that FedEx does not ship to P. O. Boxes. And tracking for international orders won’t update once the package leaves the United States.
How are orders shipped?
When possible, orders are shipped within the same package. But in some cases, items are shipped separately and will incur a full shipping price. Delivery times might vary if you purchase items that aren’t shipped together.
Which shipping carriers do you use?
I select the shipping carriers that are most economical for customers per product package, this can include USPS, UPS, and FedEx. In most cases, tracking is included. International orders are no longer tracked once they leave the United States.
Returns & Exchanges FAQ’s
Do you accept returns or exchanges?
If there was an error on my part, I will gladly offer you a return or exchange. Within 7 days of receiving your order, please contact me directly with a photograph of the damage or error. I will then provide you with further return instructions. When it’s my error, I will cover shipping charges.
Otherwise, since all of my products are made to order, I can’t accommodate returns or exchanges unless I made an error. Because of this, all sales are final.